Privacy Policy

Who we are

Park Lane Bathstone Ltd is a trading entity supplying high-quality Bath Stone for construction, restoration, and architectural use. Our contact details are:

Park Lane Bathstone Ltd
Brockleaze, Neston (Near Corsham), Wiltshire, SN13 9TW

01844 876788

[email protected]

What Information We Collect

We may collect and process the following data:

• Contact Information: Name, email, phone number, and company (if applicable)
• Reservation Details: Selected stone blocks and related project information
• Communication Data: Messages you send to us via forms or email
• Marketing Preferences: Opt-in or opt-out status for promotional communications
• Website Usage Data: IP address, browser type, pages visited, and cookies (see section 7)

How We Use Your Information

We use your data to:

• Process reservations and respond to enquiries
• Communicate with you about your requests or orders
• Provide customer support
• Send updates and marketing (only with your consent)
• Improve our website and services

Legal Basis for Processing

We process your personal data under one or more of the following bases:

• Consent – When you opt in to receive marketing communications
• Contract – When processing a reservation or responding to your enquiry
• Legitimate Interests – For internal record keeping and website analytics

How We Share Your Information

We do not sell or rent your data. We may share your information with:

• Internal staff for processing reservations and providing services
• Trusted third-party service providers (e.g., web hosting, email platforms)
• Legal or regulatory authorities where required

All third parties are required to handle your data securely and in accordance with UK data protection law.

How Long We Keep Your Data

We retain your personal data only as long as necessary:

• Reservation and enquiry data: up to 24 months
• Marketing opt-in data: until you unsubscribe
• Website analytics data: typically up to 14 months

You may request deletion of your data at any time.

Cookies and Tracking

Our website uses cookies to improve user experience and track site performance. You can accept or manage cookie preferences through your browser settings. For full details, see our Cookie Policy.

Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request data deletion
• Withdraw consent at any time
• Object to or restrict processing

To exercise your rights, please contact [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your data, including encrypted transmission and secure storage.

Updates to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with a revised effective date.

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Contact Us

If you have questions about this policy or your personal data, please contact:

01844 876788

[email protected]